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Showing posts with the label survivorship

Conspicuous in their absence

If you're a tester then you'll no doubt of heard phrases to the effect of "That's pretty unlikely", "Our users don't do that" or "Thats a fairly minor browser". Its been blogged about before , and elsewhere. The argument is many users are niche, novice, confused or from different backgrounds / viewpoints / languages. These are realistic and probably correct hypotheses, for many situations. From my experience, thats often where the discussion ends, someone makes a judgement call, and the issue is fixed, mitigated or ignored. More often, than not, its ignored. That decision should probably be a business decision, its their money. But can they make such a decision safely? We are asking for consent to 'not operate' or 'operate' on their software. To come to the right decision, they need to be fully informed. i.e.: Are we sure that the issue is indeed rare? Are they making a properly informed decision? For example what if th